Tuesday, September 21 and Wednesday, September 22, 2010
Host: MFSA Member: World Marketing, Inc.
Location: 8801 Autobahn Drive, Suite 100. Dallas, TX 75237-3936
Sponsored by:
This workshop and training program is a nine hours over one and a half days.
Workshop Schedule
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Tuesday, September 21, 2010 - Day One
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| 1:00 - 1:30 pm |
Workshop Check-in |
| 1:30 - 3:00 pm |
Introduction to the Program and the Role of Customers |
| Presenter: |
George Heinrich, The Postal Professor |
| |
In introducing this new interactive training program, Mr. Heinrich presents an overview of the program, the responsibility of participants in group and individual exercises, and the role of operations in serving, informing, training, and partnering with customers. Participant worksheets focus on rating your company and sharing challening customer scenarios.
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| 3:15 - 4:45 pm |
The USPS - Your Uncontrollable Business Partner
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| Presenter: |
George Heinrich, The Postal Professor |
| |
Staying current with proposed and actual postal regulations is a key to success for mailing operations. In this workshop section, George discusses the DMM; how regulations impact your business, your customers and mailpiece design; the value of training customers and staff; and mailpiece acceptance issues. Participant worksheet focuses on how well you deal with the USPS. |
| |
Wednesday, September 22, 2010 - Day Two
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| 8:15 - 9:45 am |
Equipment and Staffing
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| Presenter: |
George Heinrich, The Postal Professor |
| |
This workshop section begins with a discussion of the selecting the right equipment to match customer needs and expectations and how to maintain that equipement properly. Also discussed will be operator training, maximizing throughput, having the right software, and calculating the ROI for new equipment. Followed by discussions of finding the right people for the job, training them properly, team building, management and leadership, the value of temporary help, and calculating the cost of an employee. Participant worksheet will focus on calculating labor costs.
|
| 10:00 - 11:30 am |
Management of Processes and Systems
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| Presenter: |
George Heinrich, The Postal Professor |
| |
Developing, using and updating Standard Operating Proceedures (SOPs) are critical to quality and success. George begins this section by reviewing and giving examples of SOPs. Discussion of the necessity of having SOPs mesh into and operations-wide system - looking at the whole, not just the sum of its parts. Examples will be given of system flow charts that enhance the processes that make up the system. Also reveiwed will be measuring the process, quality, and correcting errors. |
| 11:30 am - 1:15 pm |
Lunch
Host Plant Tour
|
| 1:15 - 2:45 pm |
Specific Department Processes
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| Presenter: |
George Heinrich, The Postal Professor |
| |
This workshop section is dedicated to helping participants develop specific processes for all major aspects of mailing operations - laser printing, addressing, tabbing, inserting, housekeeping and maintenance, handwork, bindery, fulfillment, warehouse, etc. Also included are processes for front office, sales, customer service and accounting.
|
| 3:00 - 4:00 pm |
Other Items and Wrap-Up
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| Presenter: |
George Heinrich, The Postal Professor |
| |
In this final section, George discusses cleanliness and safety, facility issues and business recovery. The participants finish by discussing case studies of sucessful companies and reviewing assignments. All participants also have their own plans of action that they may share with their peers for additional input. |
Registration
All registration must be done in advance - there is NO onsite registration for the Workshops.
Or download a registration form HERE to fax or mail in.
Registration Rates
MFSA Member Rates:
First person | one workshop: $175
Second person | one workshop: $175
Best Deal - Corporate rate | Three or more attendees: $425 for ALL attendees!
Non-member Rate | $275 per person, per workshop
Space is limited at each of these workshops and is first-come, first-served.
Questions? Contact Jennifer Root or call us at 800-333-6272.
For local hotels - World Marketing recommends the following:
Holiday Inn Dallas South - DeSoto
Please note that there is no room block held or negotiated rate, these are just hotels near the host company.
To return to the Regional Workshops Schedule Page CLICK HERE.
