Pathway to Success in Operations (Recorded Sessions)

How would you like a series of lunchtime training sessions for your operations team in how to improve operations?

MFSA recorded the full "Pathway to Success in Operations" workshop and now makes it available at a significant savings off the corporate registration rate.

You receive:

• The full recording of instructor George Heinrich presenting a regularly scheduled program
• The handouts of all the modules
• The spreadsheet to calculate the true cost of labor
• Worksheets for attendees
• Sample SOPs

In addition, you receive:

• A scheduled time to interact with The Postal Professor himself to ask any questions
• Mr. Heinrich will provide comments on all the worksheets submitted to him

Sometimes you just cannot afford the trip to the nearest workshop and the time away. Now, have MFSA bring this training to you.

Member cost: $225

Nonmember cost: $375

To order, click here.

 Workshop Schedule

60 minutes	Module 1
	Introduction to the Program and the Role of Customers
Presenter:	George Heinrich, The Postal Professor
	In introducing this new interactive training program, Mr. Heinrich presents an overview of the program, the responsibility of participants in group and individual exercises, and the role of operations in serving, informing, training, and partnering with customers. Participant worksheets focus on rating your company and sharing challening customer scenarios.
60 minutes	Module 2
	The USPS - Your Uncontrollable Business Partner
Presenter:	George Heinrich, The Postal Professor
	Staying current with proposed and actual postal regulations is a key to success for mailing operations. In this workshop section, George discusses the DMM; how regulations impact your business, your customers and mailpiece design; the value of training customers and staff; and mailpiece acceptance issues. Participant worksheet focuses on how well you deal with the USPS.
75 minutes	Module 3
	Equipment and Staffing
Presenter:	George Heinrich, The Postal Professor
	This workshop section begins with a discussion of the selecting the right equipment to match customer needs and expectations and how to maintain that equipement properly. Also discussed will be operator training, maximizing throughput, having the right software, and calculating the ROI for new equipment. Followed by discussions of finding the right people for the job, training them properly, team building, management and leadership, the value of temporary help, and calculating the cost of an employee. Participant worksheet will focus on calculating labor costs.
90 minutes	Module 4
	Management of Processes and Systems
Presenter:	George Heinrich, The Postal Professor
	Developing, using and updating Standard Operating Proceedures (SOPs) are critical to quality and success. George begins this section by reviewing and giving examples of SOPs. Discussion of the necessity of having SOPs mesh into and operations-wide system - looking at the whole, not just the sum of its parts. Examples will be given of system flow charts that enhance the processes that make up the system. Also reveiwed will be measuring the process, quality, and correcting errors.
45 minutes	Module 5
	Specific Department Processes
Presenter:	George Heinrich, The Postal Professor
	This workshop section is dedicated to helping participants develop specific processes for all major aspects of mailing operations - laser printing, addressing, tabbing, inserting, housekeeping and maintenance, handwork, bindery, fulfillment, warehouse, etc. Also included are processes for front office, sales, customer service and accounting.
45 minutes	Module 6
	Other Items and Wrap-Up
Presenter:	George Heinrich, The Postal Professor
	In this final section, George discusses cleanliness and safety, facility issues and business recovery. The participants finish by discussing case studies of sucessful companies and reviewing assignments. All participants also have their own plans of action that they may share with their peers for additional input.

Click here for program overview.

To return to the Regional Training Workshops Schedule Page CLICK HERE.