NEW for 2010: Real-Time Fulfillment Benchmarking Survey This new, affordable online survey allows Third-Party Fulfillment (3PF) company participants to enter important fulfillment data and compare fulfillment performance in real-time to the data entered by other leading fulfillment service providers. The benchmarking ratios are automatically calculated and key financial performance data are included in 17 critical operations areas. Do not wait to get this important tool to benchmark and improve your company's performance. This process is a great way to start an internal QC program that will provide meaningful, comparative and important data concerning the operation of your company. For more information about the categories, click here.

Annual subscription starts at $50. MFSA needs at least 50 submissions before the data represent a good snapshot of the industry. A submission is one month's data. Subscribing companies may enter data as frequently as once per month (12 times a year) or no less than once a quarter (4 times a year). The more frequent the submissions, the quicker MFSA reaches the 50-submission minimum for comparison.  

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MSP White Paper prepared by The Winterberry Group An unprecedented convergence of societal, economic and industry specific issues threaten the current composition and structure of the printing, mailing and fulfillment industries. This reality is forcing our industries and the companies that comprise them to reconsider their business models and value propositions. A new, fresh and compelling vision for the future will be required for many of these companies to survive the current challenge and position themselves for success in the future. MFSA, NAPL and DMA have combined resources to bring the MSP message to the membership and provide direction and support to those companies who recognize the need to re-examine their current business models and value propositions. A white paper commissioned from the well-respected consulting firm, the Winterberry Group lays out the current reality defining our industries and effectively makes the case for business transformation. It provides potential solutions for your consideration and includes several case studies of member companies that have successfully reinvented their competitive strategies. The cost of this white paper is $250.00 for members and $350 for non-members. HOWEVER - MFSA members only may obtain complimentary copies in exchange for completion of a brief survey. To obtain a complimentary copy, please email Jennifer Root for the survey link

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Performance Profiles Performance Profiles 2008: Financial Ratios for the Mailing and Fulfillment Service Industry is the thirty-third annual study published by MFSA. This unique industry research effort represents complete, accurate and up-to-date comparative financial performance information. The study is designed as an easy-to-understand tool for evaluating a company's operating results. The overriding goal of the report is to provide information that will enable mailing and fulfillment companies to better manage their businesses.

The detailed survey results which appear in the report include comparative financial ratios and statistics by: all participating MFSA members, sales volume size, predominant business type, geographical area, and a special analysis which focuses on high profit firms. A variety of information is provided on each group, including: key measures of overall performance relating to profit, return on investment, sales, financial management and payroll including tax and benefits; percentage income statements, percentage balance sheets; strategic profit model and detailed operation expense data.

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Wage, Salary and Fringe Benefits Survey Report 2009 The Wage, Salary and Fringe Benefits Report is an important service provided by MFSA. The information contained in the report represents the most complete, accurate and up-to-date compensation information for the mailing and fulfillment industry.

The report is divided into two major sections. The first contains data on salaries, wage and commission rates. The second outlines fringe benefits offered, including holiday and vacation policies. The data has been aggregated into groupings so that firms can compare their own data to the results of similar companies. The aggregations used include: all companies responding, by annual sales volume, by number of employees, by geographic region. 

Members who have the Wage, Salary and Fringe Benefits Report 2009 will know the median rates in their region for 49 hourly and 26 salaried positions; can evaluate salesperson compensation and benefits against the competition; appreciate the importance of not overpaying or underpaying employees.

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Production Standards for Inkjet Addressing Equipment
This 62-page study, conducted during the summer of 2002, contains a summary of real-time production throughput, set-up and staffing levels for more than 25 pieces of inkjet addressing equipment from various manufacturers. Each piece of equipment included in the study reports data under various, common mailing scenarios, from simple #10 envelopes to heavy brochures on glossy stock. It also reports the data under modest and heavy zip sortation scenarios. The study is broken into two sections: equipment which received a high number of responses; and those which received low responses.

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Performance Profiles Ten Year Trend Report--2006
MFSA has compiled a special report to provide members with trends on how industry companies allocate their income to the various elements of running their businesses.  This cost ratio report shows typical allocations for each of the last ten years – and trends are evident.  In these financial dynamics, of course, lie the basis of business success or failure.  Successful businesses know precisely what percentages of their revenue are being allocated to payroll and other labor expense, equipment, occupancy costs, and a host of other critical expenses – and how these costs are trending.

As business owners and senior managers focus attention on their own business’s expense profile, many find it helpful to know what the trend or direction is in the industry for the individual expense categories found on the typical income and expense statement.
 
The Performance Profiles Ten Year Trend Report, recently compiled and prepared for MFSA by Industry Insights, a respected independent research firm, provides the results in easy-to-read detailed data tables, with report highlights bar chart-illustrated.   The data are provided in three overall financial groupings; All MFSA Firms, High-Profit Firms, and Low-Profit Firms.

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