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SALES - TURNING CSRs INTO SALES AND PRODUCT EXPERTSTuesday, March 23, 2010, 12:30 - 1:30 pm Eastern (9:30 - 10:30 am Pacific) Without sales your company is doomed. Everyone in your organization should have that mindset and consider how their actions impact your business. Customer Service Representatives are in a unique position -- they most likely know your customers better than anyone else in the company and are very familiar with the amount and frequency of the business customers bring. Imagine the impact on your sales, if your CSRs felt confident and comfortable in engaging clients in dialogues that lead to more sales. It can be done.
Mr. Ed Warren, Vice President of Sales and Marketing, Creative Marketing Solutions, Charlotte, North Carolina, shares his company's experience in giving CSRs additional sales responsibilities with more pay and with positive results. He answers the questiions:
As we gear up for the economic recovery, having CSRs be trained and commited to increasing sales will position your company well in the immediate future. Click here to register. Register for one at $75 (over $50 savings from 2009). Each participant gets unlimited online access to the recording after the event.
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